Totally agree. A pet peeve of mine. At a basic business level this is fee for service. Sure, a few minutes here or there doesn't matter so much, but when it starts dipping into 15, 20, 25 min shortage that is just wrong IMO. If you went to the grocery store and bought a loaf of bread, but the cashier takes out a quarter or more pieces of bread because the store is low on bread but charges you for the full loaf, I bet you'd be pretty pissed. You might even say that is criminal. But for some reason we have to be "ok" with the product of "time" being stolen from us. You may not like the analogy or claim that its not the same, but its the same in principle. If the providers want to change the rules than be upfront about it. Advertise 45 min rates instead of talking in hour rates. Just saying.