I have seen Hanna twice in the last couple weeks and it was our normal sessions that we have been having for the last 7 years so don't think menus have changed but granted i have known her for a while so cant say what's true or not on that subject . Not saying the OP did anything wrong but its takes 1 bad customer to ruin a providers day and in return can ruin the next few customers sessions depending on the severity of that bad customer. I have seen this happen with some of my providers in my rotation when i can tell something is wrong and find out it was a bad customer and this happens more often then one would think. Usually a repeated customer wont get the bad treatment if this were the situation , if she did have a bad customer prior to your session. Last month i went to see one of my regulars and she was all shaken up cause her 1st customer of the day was a total ass and she was not into our session one bit , so ended up giving her a massage and went to an other spot right after , I understood that cause we talked but the next guy will go in not knowing that and just think she is a bad provider. It sucks when things like that happen but with human feelings , its hard just to turn on and off the switch for feelings so it totally sucks in this hobby when things like that happen