So an update. I had posted that from my phone. She said "20 minutes, sorry" and it was a provider I really wanted to try and I really liked the way she looked. I had time so I said ok. She took me to a massage room and instead of getting undressed I sat in the chair, made my post, and played some games on my phone. 15 minutes later (probably when the guy that took my spot was finished and getting dressed) she comes in and says "sorry, 2 more minutes" so I gave her the HF and got undressed and laid on the table. The massage was good, though I should know better than to think it's going to be fantastic, and the ending was good (she had some limitations I didn't think she would have, but that was ok, first time) and she did give me the full hour. So, I really just lost 20 minutes or so of time. But yeah, he probably walked in and said "yes, I called". They should have asked for his name as opposed to nothing or "are you X". On the way out I saw another provider that it fairly new there so I will try her the next time. But yeah I get it. There was a chance I would not show up, but honor the appts that we make.