I have no ide what happened to Suzy. She was just fine when she worked at Good Time Spa and was seemingly normal when she first got to Swan. But, over time she's really changed to the point that she's a little scary in terms of you don't know what you are going to get (Jekyll or Hyde or, worse yet, Sybil). No one needs that when going to a spa to relax. Now, I'll only go in when I know that she is not working (she's off Tuesday and Wednesday) so I can even avoid having to see her when just going into the place.