Sue is gone, they haven't worn a mask in over a year there (I saw three providers there last Sunday and none wore a mask and for the last year or so there they have not worn one), and "Ruby" must be the new girl I saw there last Sunday who was dropped off during my massage for her first day. The description seems accurate. Short and fit. And yeah, if she is really new she is not up to their standards yet. And yes, Sue was awesome and I wish she came back.