Been here a few times, being retired I can go when most guys are working so that helps, does get busy at times but never passed anyone in hallway or steps going up, and never have seen anyone waiting on couch, Nana, Sunny, and Mimi for the most part with fill ins as needed, all do good rubs, the one thing I have a problem with is the table in the room where Nana works, at least when she has worked on me, is hard as a rock, not much padding, the other two rooms I've been in are a lot better. IMO