I typically call first. June is the owner and know me by name. I give her a time that I'm arriving, and specifically ask for grooming. They always oblige. The last time I went I asked if I could be waited on by 2 attendants, including her, she said fine, and obliged very nicely. Depending on the woman working with June, the level of service above the grooming can vary somewhat, but I always leave satisfied, and the place is a bargain compared to other AMPs, IMO.