So true and so frustrating that the customer service is so nonchalantly treated, when you have the hottest gig in town. Only approach that has worked for me is I only visit at opening time, first thing in the morning. At my more regular haunts, timing isn't an issue and they recognize me when I call.
That is what I always do, appointments on the open. Very rarely I'll do something later in the day.
Like it or not, this is a business. If its 10:15 and you call for an 11 AM appointment, and If your girl isn't already with a customer, she isn't going to sit around for 45 Minutes waiting for you. If another customer walks in or calls and request a 1o:30 or earlier, you can't blame them for taking the other customer. I don't agree on the fast house suggestion. That would be a total shit show like Hawaii Spa in North Jersey. Mongers waiting in the parking lot and the street in their cars and several on the couches inside waiting for a girl to get freed up. Not only is that a shit show, I find it pretty unappealing seeing a girl that may see 20 or more guys a day, like they do in those places. Maybe a better solution is to set the appointments with a half hour window, rather than an exact time.
If you want a finely tuned machine like HAGNJ was, maybe they should raise their prices to a fixed rate of 300 or 320 like HAGNJ. I'm sure nobody wants that.
Sometimes you need to make some concessions to see top quality talent. If you don't want to wait, there are plenty of Spas around with late 40's and 50 year old unatractive girls,. that are not in high demand. I'm sure you can get your appointments on time at those places.