Maybe there were not any damages? At all? Yes, this happens.
On the other hand, there is a phone number. You can do a search and bingo, all details you need to know. I never make a decision based on a review here alone. It is nice to have, but I do a lot of homework outside this board based on information in a particular review on this board before pulling the trigger. And guess what, even then, it is not 100% guaranteed, but will get you prepared a lot more than just reading and heading out there.