reason #28 why appointments cause more trouble than they're worth. Just walkin and roll the dice. If the place doesn't have more than one girl you like, stop going there. At one-girl shops you are 99% likely to get your appointment bumped and/or roll the dice 50 times and come up snakeyes every time.
I am curious, how you know this fellow lied? What if the place is shitty about honoring appointments, or they enjoy playing the bait and switch game? You know, he walks in at ten minutes to your appointment, he gets Candy, and the girls conspire that the second one will stall for time or try to take you instead. Is all a money game for them of course, and having a man sent away because he wants only Candy, while Candy sits waiting for you and your appointment, and second girl is standing around doing nothing, this is not ideal for the company. Of course they will help the customer standing in front of them and deal with customer on his way after. Poor customer service, but again, if is a one-girl shop, this is the result. There's one in my area that is like this, and they are hemorrhaging business because of it. Also drawing Karen neighbor attention from all the ruckus and yelling. Massage is for relax time no yelling, if is potential there will be yelling, go someplace else.