Hey
@Ishj528
I am truly sorry to hear about your disappointing experience at our spa. We deeply regret the delay in responding to your review and want to sincerely apologize for any inconvenience caused. Although I am unable to access the specific details of your visit, I want you to know that your dissatisfaction is of great concern to us.
Our main goal is to create an environment where customers can come and truly enjoy themselves. We understand that visiting our spa is a special treat, and we believe that you deserve to be treated with the utmost respect and provided with a delightful experience.
If you don't mind, could you please let us know the name of the therapist you saw and the approximate date of your visit, if you can recall? This information would greatly assist us in addressing your concerns and taking the necessary steps to prevent such issues from happening again.
We have recently made some changes to our team, and we genuinely want to make it up to you. Your last experience with us is not how we want you to remember us, and we would be grateful for another opportunity to serve you better.
Please consider giving us a chance to make amends. Your satisfaction is our priority, and we are committed to ensuring that your next visit exceeds your expectations.
With warm regards,
Central Park ave