I have been dropping in here for months and tipped MMS a few times and give her little trinkets and always thanked her for holding my appointments...So I call on the 12th in the morning to make a appointment @1 get there all is good...but..not who I wanted to see ,tell her I'm not pleased but go with it...call again on the 20th for same as before get there 10 min early..and watch a fellow monger go in..give it a couple of mins and I go in ,... mms greets me takes my temp as I tell her happy to see you I'm here for my appointment @ 1...she quickly shoves me in to the holding room tells me hang on...In walks Maya hugs me and asks real sweetly for me to come back in 2 hrs...tell sorry no and she is now out of the good size tips I've been giving her,she can blame it on mms,if she goes to another spa in the area let me know but not coming back...start heading to door she calls out in Korean as door opens I flip MMS off....got in my car and called...told MMS you gave away my appointment you lost good customer and tips from me also...2 days later got text please come see me bebe Maya..answered no not until mms is gone or you go somewhere else....hate management like that....went somewhere else that day will leave a review..