I don’t normally give my 2 cents, but since this seems to be a common occurrence I’ll share my experience too:
Back in Oct 2023, I texted KG phone number at 2:30pm to see Hara. No response.
I texted back at 5:30pm, finally got a response to verify myself. Went through their long verification process and was supposedly confirmed the next day.
Next day rolled by, I got a text that Hara wasn’t feeling well.
I understand that providers have off days and are human too. I don’t have any issues with that. But the whole booking process just didn’t feel right anymore, and I haven’t tried again ever since. (Funny enough, I texted MG that same day and had a blast and been a repeat customer ever since)