- Most importantly...I EXPECT that sometimes there will be flakiness. I had 2 appts in the last two weeks where they messed up the time. I booked for 60 mins at one place but they erroneously marked me down for 30. At another I was there exactly on time, they made me wait 15 mins while the "room was being cleaned" (yeah right) then asked if I could do 45 instead. My reaction both times? I calmly explained that they were wrong. Showed them the text messages. Then just said OK, we'll do the 30 mins/ 45 mins this time. I see no reason at all to get steamed over this. Once in a while, it will happen.
But yeah, the sense I'm getting is that this shit happens from time to time. And I shouldn't be surprised - these places aren't too far removed from the fast houses. So I can't expect solid scheduling from these high volume places, as appts slip through the cracks.