my experience (not current thou)... max HE, no extra (at least I never had) pay at front desk, go in locker room area to get undressed, put ur robe on, etc. between locker room area and massage room area, there are shower stalls, sauna rooms?, etc. that you have to walk pass. your masseuse will be waiting for you on the other side. she will lead you to TS if you choose. you can still hang around after your massage, there is a lobby with recliners, etc, and big screen TV... you can go back to the open shower stall area to shower again... correct me if i am wrong. my outdated experience was many years ago until I moved closer to spa27, too close to home...