So, shop has enough customers and does no want more. Shop was suspended by their CC processor for some inappropriate reviews. Not sure either of these adds up to not being "allowed" to post a review. Especially if the service is bad or a bad review is earned. I've never been to this shop, but Bala is awesome I enjoyed several times. You can be assured that if a place gives shitty service I'm writing review regardless of their wishes. There are three places I visit weekly and as much as I enjoy, I'd post a shitty review for shitty service in my car in their parking lot, as I've done several times before.
There's another place that does some shitty work and their reviews magically disappear all the time, just because someone asked. Facts are facts, hiding them doesn't make them any less true, and on a site based on sharing of facts and intel, good or bad, positive or negative, it would seem completely inappropriate to not write a review. If shop doesn't want new customers, or they want no one to visit and ask about the menu, seems easiest way to success would be to get one of these "established customers" to post a shill white knight review saying it was totally therapeutic and nothing happened at all. Just like that other place I mentioned. Didn't turn out well for the one I mentioned, but hey, is their business to ruin or not. And when the shill white knights get called out for lying in their review, then they can accept their fates too. Again not sure how any of this is the responsibility of mongers who are here to share important intel.
Aside from all that, the posted review is the same one anyone could write about Hand and Stone. If credit card processor doesn't like it, then the universe will move on anyway. Processor making morality decisions doesn't seem like a good use of shareholders' capital, and they make these decisions in a mostly arbitrary fashion anyway. And given this supposed backlog of established customers and this very medium review, I doubt any of this will be an issue anyway. This review did not give me any impulse to get in my car, even after now three weeks have passed, still not getting in car.