She's usually hit or miss, like you said she's overworked and tired. Glad she was into it. My last session with her was actually pretty good so she might be on a streak.
So sorry to break it to you but they did away with the rewards card. Was so bummed when they got rid of it because you know, it's a good way to track how much you've spent on that place lol.
Ruby said everything is expensive. I can see a price increase in the near future, just like with everything else.