she may have been tired from the prior person or didn't know you. I have always gotten great massages from her. She is very caring to people she knows and patient when the motor takes a while to get going. Just wish she would do a ST (she sometimes does it after the finish and cleanup). And yeah, not great to look at, but she is a really nice person. I have know her since she was at L&L. I would think for us its never good to be the second one in a two hour time span (or third, etc). They get tired and need time to recover (mentally and physically).