Unfrickin believable! Thanks for this "how it is" review bs2000. Similar to my experience, but 10x worse. I haven't been back since. But I am missing Sandy and was considering giving them another chance, but obviously they are not learning their lesson. And even if you do make the appt with Sandy, chances are you'll get the bait and switch. For me it's a helluva drive to get super disappointed and pissed off, in a bad mood, and generally depressed for just throwing that $$ down the toilet. Honestly, I don't think its going to change here or other places with the similar business model for that matter.