I used to love Jennifer, but the last time she gave me a massage she was on the phone texting half the time and a quarter of the time she was answering the phones - not a good experience. Recently (in the past month or so) she's BS'd me when I called asking for a particular provider. She will say "oh, yes, she is here" then when I get there, "she isn't there" I walked out the last time she did that. She acts as if she can understand just fine on the phone, but then when you get there, and she's caught in the lie, she suddenly loses all ability to speak English LOL