Never been to AW but a lot of reviews say they're very busy all the time. Maybe they aren't taking new clients? Also I've heard Vera doesn't work anymore, and serves as a substitute MMS, so maybe that's why they're not responding?
Also when I text, I like to provide something more definite to set something up. So instead of saying "what days does Vera work?" I'll say "Is Vera available today after 3pm, references available if so"